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Problem Report Handling Guidelines

Problem Report Handling Guidelines

Dag-Erling Smørgrav

Hiten Pandya

$FreeBSD: doc/en_US.ISO8859-1/articles/pr-guidelines/article.sgml,v 1.5 2002/05/24 19:30:51 trhodes Exp $

These guidelines describe recommended handling practices for FreeBSD Problem Reports (PRs). Whilst developed for the FreeBSD PR Database Maintenance Team , these guidelines should be followed by anyone working with FreeBSD PRs.

Table of Contents
1. Introduction
2. Problem Report Life-cycle
3. Problem Report State
4. Types of Problem Reports

1. Introduction

Gnats is a defect management (bug reporting) system used by the FreeBSD Project. As accurate tracking of outstanding software defects is important to the quality process, the correct use of Gnats is essential to the forward progress of the Project.

Access to Gnats is provided to FreeBSD developers as well as to the wider community. In order to maintain consistency within the database and provide a uniform user experience, guidelines have been established covering common aspects of bug management such as presenting followup, handling close requests and so forth.

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    Problem Report Life-cycle

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